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FAQ

Nannies

We have never used a nanny before, I am a bit nervous, will it be fine?

Some of our costumers said that too. Mostly our works come from word of mouth recommendations, so the previous costumers knew us well. How we handle the children. Most of our nannies are experience more than five years in the field of childcare while others experience even ten, fifteen or twenty years (such as Asty). Also most costumers unsure at the beginning however when they knew us, I guarantee they will love us, will use us again and again and even wanted to take us back home.

Are your Nannies Vaccinated, has first aid training and police checked?

Yes! All our nannies vaccinated, has first aid training and we guarantee that all of us had never done any of criminal matters. Our nannies are loving children and we are moms too. Our nanny are interviewed and handpicked by ourselves. Indie will make sure that she knew where they came from, live and families also keep their ID.

How far ahead can I book my nanny?

As soon as you have accommodation detail it’s better to fill up the booking form and send it to us. We need at least arrival detail, time for the nanny to stand by at the first day as well as end of stay. So we can provide one nanny for the whole stay. We don’t guarantee to send the same nanny if you are not sure with your planning. For the following schedule can work directly with the nanny and talk about their availability. You may have the best of the best if you confirm earlier!

What services do your nannies provide for older children?

For older children we bring some activities, crafts, card games, take them for a walk, “swimming” if the parents give nannies permission etc.We will place differently either girls activities or boys activities which suit them, that’s why we need the costumers to inform us in advance, number of the children’s ages and gender. As a note: we also provide meal upon request because sometimes there is no staff in the villa.

What services do your nannies provide with babies / toddlers?

The nannies become as a second Mom in Bali. So they will provide all the babies/toddler needs. Starts from changing nappies, clean bottles, preparing meals, putting to beds, playing etc etc etc. As reminder we also bring suitable toys for the babies and toddler.

Can your nanny travel with us?

Our nannies are very flexible. They come for travelling or stay in the hotel or villa with the children. They also can accompany the children to go to any Kids Club ( Pee Ka Boo,  The Garden Early Learning, The Joglo etc) even taking the children have meal out at nearby restaurants if the parents wish so!

How many children will your nannies look after?

The nannies can care maximum of two children for one family. Some of the nanny can care three or four children (not all nannies) however there should be above of 4 or 5 years above or depending on children confidences. We don’t suggest if two families use one nanny during the day to avoid any uncomfortable stressed. I am (Indie) has uncomfortable with it in the previous time.

What is the min/max hours do your nannies work?

The minimum hours are four or five hours depending on the area. Further areas than Denpasar may apply five hours minimum. The maximum of daily service is ten hours. More than 10 hours we apply extra charge amount IDR100.000 per hour. Or the customers can choose live in service.

What do I need to provide for a live in nanny?

The nanny may have their own room or share with the baby or the children. Three times meal and breaks during mealtime. Also the host family may provide the refreshment.

Services

Pricing, Deposit & Payment

Indie will send the charges, terms and conditions list via email. Deposit would be best otherwise we are flexible with cancellation etc as long as give us enough notification when your booking is canceled at the end! But the wedding event you must send a 50% of deposit from full of payment. The casual Nanning or baby sitting’s payment is also directly to the nanny each day of service.

Baby Equipment Hire & temporary Pool Fencing

Indie and Friends is also offer equipment hire and pool fencing

Baby Supplies

All our nannies can help you to get what you need for babies and children. Explain properly or give a sample of products. You can ask them to stop by the shops on the way to work but please don’t blame them if sometimes they’re a bit late in returning from the shops as there perhaps a traffic jam or must go to one shop and another.

Areas we service in Bali and travel fees?

Free travel fee around Kuta, Legian, Seminyak, Canggu, Kerobokan, Petitenget unless you use split of services. Travel fee amount 50-60 IDR will be invoiced for split service. We invoiced split service all around the areas.
Travel fee:
  • Sanur IDR50.000
  • Jimbaran & Nusa Dua IDR60.000
  • Nusa Dua, Sawangan IDR70.000
  • Tanah Lot & Tabanan IDR80-100.000
  • Uluwatu and areas IDR100.000-120.000
  • Ubud IDR100.000-200.000

Our nannies are also happy to travel all around Indonesia upon request however not everyone can do (Ask in advance booking).

Do you care for Special Needs Children?

Some of our nannies can help with the special need of the children but base on their experience only. We don’t have any training of it. Some of us ever help autism, allergic.

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